By placing an order, you are agreeing to the following terms and conditions.
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Shipping: Most orders ship the same day when placed by 11am Central time. During busier times of the year or after weekends and Holidays, there may be a longer than normal delay in processing your order for shipment.
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To offer the lowest per item price we require a minimum order of $15.
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Please verify your shipping information before placing your order. Orders returned as undeliverable are subject to our standard return policy.
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Your order is final once submitted. We are not able to make changes, cancellations, or apply discounts.
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Privacy Policy: NorthWood Candle Supply will not share your information with third parties.
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Policies are subject to change, with or without notice
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Multiple purchases of the same product or multiple orders to the same address may be combined to save on packaging. Please recycle and reuse our shipping materials whenever possible.
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Discounts are not valid on special order items or for shipping charges. 1 discount per order. Multiple orders from the same customer using the same discount code will be rejected.
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Always follow safety procedures, proper usage guidelines and product warnings.
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Wood wicks covered under patents. See lumetique.com/patents for more information and labeling requirements.
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Returns accepted for new products in original packaging only for 21 days. A 15% re-stocking fee applies (Minimum charge $7). Contact us for a return authorization before returning any items. Shipping charges are not refundable, buyer pays return shipping. Returns without prior authorization will not be processed. Fragrance Oils, Soap Making Supplies, Cosmetic Supplies, and other items that can be used for body products or cosmetic use are not eligible to be returned. Purchases of special order, custom, or surplus items are final.
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We are unable to offer refunds or replace orders that have been sent with a valid tracking number and show delivered by the carrier. It is important to have your order delivered to a secure location. If your order shows delivered and you have not received your package, please contact the shipping provider as they are better able to assist you.
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Basic insurance is included with Priority Mail and UPS shipments. Insurance coverage on shipments only covers items lost or damaged in shipping up to $100 depending on service type unless you contact us to purchase additional coverage.
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If items are damaged in shipping, damage must be reported within 7 days and all original packaging materials need to be saved. You will be responsible for filing a claim with the shipper for damages.
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International Orders - Buyer is responsible for any duties, taxes, or other fees. Items returned to us for non-payment of any fees, or for being rejected by customs are not eligible to be refunded. Buyer will be Buyer will be responsible for any additional charges incurred. To help expedite your order through customs, a phone number is required. Not providing a phone number could result in extended delivery delays. It is your responsibility to insure products are able to be imported to your country.
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NorthWood Candle, LLC is not responsible for products made using any materials purchased.
